Effective Date: May 1st, 2024
All traders have the facility of receiving a full refund for any order they have purchased as long as they have not placed any trades on the respective account(s). However, traders who plan to start 30 days after the purchase must inform us by contacting [email protected], as all accounts without prior notice of inactivity for 30 days or more are ineligible for a refund. Traders can apply for a refund by contacting our Billing Department ([email protected]) and informing them of the matter. After the request has been evaluated for eligibility, they will be notified via email, and the refund will be processed accordingly.
Traders are not entitled to any refund if they have already used our services, i.e., traded on the account(s) received against the order as stated in our Terms of Services.
In case of a legal dispute, all active accounts that are at and/or above the initial balance will be refunded back to the trader apart from the disputed account, and the trader will no longer be able to avail the services in the future as stated in the Chargebacks Section of our Terms of Services.
If a customer is found to be underage by the standards of ETX Funding (under 18), then their order will be refunded immediately.
Customers residing in regions that ETX Funding does not offer its services to will be refunded.
ETX Funding does not offer its services to anyone possessing a criminal record or anyone involved in any sort of adverse media presence. The orders of all such individuals will be refunded. This is to lower the company's risk exposure and to protect ETX Funding from any adversity.
ETX Funding holds a neutral stance regarding any political activity and therefore will not allow individuals with any sort of recorded political activity to avail its services.
Customers that have purchased orders with a stolen credit card will be refunded upon discovery of the act.
Any customer that cannot present acceptable KYC and contractor agreement at the time of verification and/or request of an agent will be refunded.
In some special circumstances, we will provide a refund if there were no trades placed on the account, for assistance, please contact our Support Team at [email protected]
CHARGEBACKS AND DISPUTE POLICY
Once you dispute an order payment it has an adverse impact on the company, financially, and causes a damage to our company profile in the eyes of the Payment Gateway. Hence, according to our policy, we will be banning accounts for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ACCEPTANCE OF THIS POLICY
It is your responsibility to familiarize yourself with this Refund Policy. By placing an order for any of our products, you indicate that you have read this Refund Policy and that you agree with and fully accept the terms of this Refund Policy. If you do not agree with or fully accept the terms of this Refund Policy, we ask that you do not place an order with us.
Contact Us: For any questions or comments regarding our Refund Policy, please email [email protected] with Subject Line: Refund Policy.