You may be asking yourself, "I just purchased a LAM (Live Action Mode) simulated funded account, and my account says my trading is disabled." This means your account has not been activated yet. Since a LAM account is instant funding, the process differs from a challenge account at purchase. All accounts in the simulated funded stage require a few steps to get the account enabled and ready for trading. Below you'll find the steps.
1. Signing Trader Agreements
The first step is to sign the trader agreements. These agreements outline the terms and conditions of your simulated funded account, including trading rules, performance rewards, and compliance requirements. Carefully review these documents to understand your obligations and rights as a trader.
You can find the trader agreement by logging in to your Trader HQ. Go to the menu and click "Profile," then go to "Contracts." Open the contract, input the security code sent to your email inbox, and sign the agreement.
2. Completing KYC (Know Your Customer) Procedures
ETX is committed to maintaining a secure and compliant trading environment. As part of this commitment, all traders must complete the Know Your Customer (KYC) procedures. This involves submitting the following documents for verification:
Government-issued ID: Front and back of your passport, driver's license, or national ID card.
Selfie: A clear selfie of yourself holding the government-issued ID.
The KYC process helps us verify your identity and ensures that all traders adhere to regulatory standards.
3. Review
After signing the trader agreements and completing the KYC procedures, your account will undergo a manual review by our team. If the KYC fails, we unfortunately cannot service you, and we will process your refund immediately.
4. Timeline for Account Activation
The review process typically takes up to 2 business days. However, please note that it may take longer if additional review is required. We strive to complete the review as efficiently as possible, but thoroughness is essential to maintain the integrity and security of our trading platform.
Additional Considerations
Communication: Keep an eye on your email for any updates or requests for additional information from our team. Prompt responses can help expedite the review process.
Patience: While we understand the eagerness to start trading with your simulated funded account, please be patient as we complete the necessary checks to ensure a secure and compliant trading environment.
Conclusion
By signing trader agreements, completing KYC procedures, and undergoing a thorough review by our team, you help us maintain a high standard of trading excellence and security. We appreciate your cooperation and look forward to supporting your trading journey as you advance to the next level.